Looking to join a dynamic team? We are currently hiring for a low-voltage, access control hardware specialist.

Why Join Our Team

If you are looking for a rewarding career opportunity, our team is the perfect fit for you. We offer a dynamic work environment where you can grow both personally and professionally.

Since 1972, SDC has manufactured electrified access control hardware and controllers in America while most of our larger competitors manufacture overseas. With a robust toolbox of over 35,000 access and egress control components, SDC’s code compliant products form turnkey solutions for almost any door opening imagined.

Joining our team means becoming part of a collaborative and innovative group of professionals who are passionate about what they do. We value teamwork, creativity, and a commitment to excellence. 

SDC brand products are channeled through security products wholesale distributors, systems integrators, contract and wholesale door hardware distributors providing product and technology solutions for Retail, Airports/Transportation, Health Care, Pharmaceutical, Commercial/Industrial Modifications and Retrofit.

By joining us, you will have the opportunity to work on cutting-edge technologies and make a real impact in the industry. We believe in investing in our employees' growth and providing them with the resources they need to succeed.

In addition to a competitive salary, we offer a comprehensive benefits package and a supportive work-life balance. Join us and become part of a team that is dedicated to making a difference.

Overview

Excellent opportunity for an experienced Technical Product Support professional with expertise in a high-volume call center environment to join our team. The successful candidate will have demonstrated the ability to master the technical aspects of products and services, while delivering best in class levels of customer satisfaction. The qualified candidate will have proven Technical Troubleshooting success and impart knowledgeable industry experience in answer to product questions. Strong Product application and installation assistance skill is a must.

Reporting to the Vice President of Sales, the Technical Product Support professional will partner with other technical and customer service facilitators and department heads to promote a strong customer advocacy culture and work cohesively with other functions and teams.

Essential Responsibilities

• Maintain prompt and effective call response times and standards
• Handle escalated calls and cases; investigate and resolve customer issues equitably, including determination of root causes to promote continuous improvement
• Work effectively with production, engineering, systems and other internal departments on resolving potential issues with products, service, systems that impact customer service and satisfaction

Qualifications and Requirements

To be considered for the position of Technical Support Rep, you should meet the following qualifications and requirements:

• 3 - 5 years experience as a Customer Service/Technical Service Representation within the door hardware/access control industry with comprehensive electric locking hardware proficiency
• Knowledge of mechanical and electronic door hardware solutions, including options spanning from mechanical access/egress control to facility integration
• Strong understanding of locksmith industry, security industry and related components
• Experience in the installation of low voltage access control hardware a plus
• Basic knowledge of electronic circuits, including relay logic an Ohm's law
• Excellent verbal and written communication skills
• Intelligent, articulate individual with demonstrated ability to work collaboratively with all levels of an organization; proven ability to develop and lead effective teams
• Detail oriented self-starter with ability to handle multiple projects and priorities within a fast-paced, rapidly changing work environment
• Possess excellent organizational and analytical skills; work quickly and accurately; make sound decisions
• Strong computer skills and proficiency in Microsoft applications (Outlook, Word, Excel, Powerpoint) as well as CRM tools

If you meet these requirements and are passionate about providing top-notch technical support, we would love to hear from you.

Send resume to Sales@SDCsecurity.com

Work Environment & Physical Demands

• While performing the essential functions of this job the employee may be occasionally exposed to work near moving mechanical parts, dust, or airborne particles.
• Noise level is low to moderate.
• Exposure of Climb, Kneel, Stoop, Crouch, Crawl - occasionally move about inside the office ascends/descends to access file cabinets, office machinery, etc.…
• Hands/Fingers to Handle, Feel or Type - continually operates a computer and other office machinery such as a calculator, copy and postage machines and printer
• Audio (Hear)/Vision - frequently exposed to low to moderate noise and communicates continuously with colleagues and exchange information
• Weight/Carry/Lift – occasionally may be required to carry and/or lift to 40lbs.

Compensation & Benefits

When you join our team as a Technical Support Rep, you can expect the following benefits:

• Competitive salary
• Comprehensive health, dental, and vision insurance after 30 days of employment
• Profit sharing, 401K available after 1 year of employment
• Paid time off and holidays
• Professional development opportunities
• Friendly and supportive work environment

We believe in taking care of our employees and providing them with the resources they need to thrive. Join us and enjoy a rewarding career with endless opportunities for growth and success.